I recently used MortgageHQ to refinance a property and particularly wanted to give a big shout-out to Simon McDonald for all the help and support he provided in helping me navigate the many forms and bank documents that are now required due to the CCCFA rules. While the advisors often get the credit and accolades for fronting the business, it is the support staff that make the difference between a good and a great customer experience. For his excellent customer service and attention to detail, Simon deserves a big shout out.