With a conversation. We’ll get a clear picture of your goals, your current financial position, and where you want to go. From there, we can tell you exactly what’s possible and what we’d recommend.

We follow a clear eight-step process from first conversation to long-term partnership:

1. Fact Find: You complete your client profile through our secure online portal. This covers your income, assets, liabilities, goals, and employment — everything we need to assess your full financial position. No printing, no scanning, no back-and-forth emails.
2. Borrowing Summary We take what you’ve shared and prepare a comprehensive borrowing summary — including up-to-date property valuations using bank-level e-Valuations. This gives us a clear, accurate starting point before we sit down together.
3. Strategy Meeting We meet via Google Meet, phone, or face to face — typically 25 to 45 minutes depending on your situation. We walk through your options, answer your questions, and raise things you may not have considered. By the end, you’ll have an initial plan and a clear view of what we’re recommending and why.
4. Proposal We follow up with a written summary of our advice — what we’re recommending, the reasoning behind it, and what happens next. Nothing moves forward until you’re comfortable with the plan.
5. Application Submission Once you’re ready to move, we prepare your file and submit to the right lender. You’ll have a dedicated settlement specialist managing the process alongside your mortgage adviser. 
6. Loan Structure Confirmation Before settlement, we hold a focused meeting to lock in the details of your mortgage structure — fixed vs floating splits, revolving credit, offset accounts, interest rate strategy. This is where the plan becomes real.
7. Settlement Legal documents are sent to your solicitor, who reviews and accepts them on your behalf. On settlement day, the bank releases funds and your solicitor distributes them to the relevant parties. You’re in your property.
8. Ongoing Support Settlement is the beginning, not the end. As your fixed terms come up, your situation changes, or you’re ready to make your next move — we’re involved. Reviews, restructures, equity access, and long-term planning. That’s the relationship we’re building.

A pre-approval gives you confirmed borrowing capacity before you’ve found a property. It’s conditional — subject to the property valuation and final checks. Full approval comes once you have a specific property and the bank has assessed everything. We manage both stages for you.

Structure determines how flexible your lending is, how fast you can repay, and whether you can move again when opportunity arises. We look at fixed vs floating splits, revolving credit, offset facilities, and repayment strategy — not just the rate. A poorly structured loan can cost you years.

Once we have your strategy in place, we walk you through our full recommendation — what we’re suggesting, why, and what the alternatives look like. We cover repayment approach, interest rate selection, any advanced facilities like revolving credit, the risks involved, and how the structure might change based on your preferences.

No. We provide advice across mortgages, KiwiSaver, and insurance. Each affects the other, so we look at all three together. Your KiwiSaver strategy, your insurance cover, and your lending structure should all be working in the same direction.

Depending on your goals and position, we might look at interest-only periods, revolving credit, equity recycling, fixing strategically, or restructuring across multiple properties to free up capacity. It’s not one-size-fits-all — it depends on where you are and where you’re going.

We look at your full income picture — salary, rental income, business income, family contributions — and find ways to present your position as strongly as possible to the right lender. Sometimes it’s about structure, sometimes it’s about lender selection, sometimes it’s both.

That’s a significant part of what we do. Complex structures take more time to prepare properly, but we work through them thoroughly. The right preparation makes the difference between an approval and a decline.

We assess borrowing capacity, timeframes, the product you need, pricing, and how straightforward we need the process to be — then identify the best fit. We’ll typically narrow it down to two or three and recommend one to lead with.

Salaried or sole traders — 48 hours internal review, then 7–8 working days at the bank.
Business income — 3–5 days to work through the detail, then 8–10 working days at the bank.

Trusts or multiple entities — similar to business income, with additional verification steps.

We review everything within 48 hours. If anything is missing or unclear, we’ll come back to you straight away. We don’t submit until we’re confident the file is clean and complete.

We use lender feedback to sharpen the file and, if needed, approach an alternative bank with a stronger case. Our relationships with lenders mean we can often get a read informally before resubmitting.

Ongoing. As your fixed terms come up for renewal, your situation changes, or you’re ready to make another move — we’re involved. Reviews, restructures, equity access, next purchases. That’s the relationship we’re building.

We’re paid by the lender when your loan settles, so you get full financial advice at no cost to you. The one exception is if we go with a second tier lender who doesn’t pay us a commission — in that case, a fee may apply. This will always be disclosed to you upfront before we proceed.