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ANZ has launched its home loan support service. They are handling queries via a ‘call back form’ on their website.

Excerpt from ANZ’s website. Updated 1 April 2020.

If you need to relieve the pressure of home loan repayments because of COVID-19, here are some ways we may be able to help: 

Reduce your repayments.
We may be able to suggest ways to restructure your lending to reduce your repayment amount. For example, extending your loan term or switching to interest-only repayments… Early Repayment Recovery may be charged if you ask to change your loan to a lower fixed rate or want to increase your repayments before the current fixed-rate period ends.

Home loan repayment deferral.
(Big points for ANZ referring to it as a deferral as opposed to a holiday).
If you’re financially impacted by COVID-19, you can apply for a home loan repayment deferral – sometimes known as a “mortgage repayment holiday”. A home loan repayment deferral allows you to pause your scheduled repayments for up to 6 months.
Although you won’t have to make your scheduled repayments, it’s important to know that the amount you owe on your loan will increase during your deferral period. We’ll still charge interest on what you owe, which will be added to your outstanding balance. You’ll then be charged interest on your outstanding balance as normal. Because you’ll end up paying more on your loan over the longer term, we recommend you carefully consider whether it’s the best option for you.

Top-up your home loan.
If you need some extra funds to help get you through this period, you may be able to apply to top-up your existing home loan. We’ll waive home loan application or top-up application fees if you ask when you apply. Available until further notice.

Low Equity Premium waiver for first home buyers using KiwiSaver
If you’ve gone unconditional on a house and you’re using KiwiSaver towards your deposit, your KiwiSaver account balance may have reduced due to share market volatility.
If your Loan to Value Ratio has moved over 80% due to this, we will waive the Low Equity Premium we’d normally charge and still provide access to our Special fixed rates.

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